Trade Floor Support - #910137


Date: Aug 10, 2022
District: Cheung Chau, HK
Contract type: Full time

Trade Floor Support

Hong Kong

As a Barclays Trade Floor Support, you will join a global team dedicated to supporting the technology environment. You will ensure the smooth running of production systems and providing an exceptional level of service to business and downstream users. You will have exposure to Front-Office Trading, Operations and Finance teams.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?

  • Providing support for Equities Derivatives applications during APAC hours

  • Developing specialist knowledge of relevant systems, sharing that knowledge, as required, with global teams

  • Liaising with Business users and IT counterparts on potential process improvements

  • Liaising with development teams on future applications and improvements

  • Taking ownership of issues through to resolution or escalation, as appropriate

  • Pro-actively improving the quality of systems and service, and increasing business value

  • Undertaking projects including: capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation

  • Being the contact person for traders, sales and client service groups for issues or queries around functionality, usage, execution, client flows, latency, pricing and static data

What we’re looking for:

  • University Graduate

  • At least five years of experience in a Production support / Trade floor support role.

  • Two – three years’ Equity Derivatives technology experience in a related front-office application support role within Investment Banking

  • Experience in Windows and UNIX platforms, Oracle PL/SQL, Autosys, Scripting in Python/Shell/Perl

Skills that will help you in the role:

  • ITIL knowledge

  • Equity Derivative product knowledge

  • Experience in supporting Sophis Risque or other risk management system

Where will you be working?

Our offices are situated in the center of Hong Kong’s financial district, at 2 Queen’s Road.
Cheung Kong Centre is an investment banking hub that offers panoramic views of Victoria Harbour and Kowloon Peninsula. There is a variety of local amenities and you will be just a short walk from shopping malls, health clubs and multiple transport links.


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