Head of Customer Contact Centre (Banking/Insurance/MPF) ***Excellent Package*** - #910165

Conners Consulting Limited

Date: Aug 10, 2022
District: Sheung Wan, HK
Contract type: Full time
Conners Consulting Limited
Our client, a well-known financial institution, is now looking for a high calibre to join the group. 

  • Implement business strategic planning via different functions within Customer Contact Centre to achieve business goal.
  • Manage sizeable team with coverage in Call Centre, Telemarketing, Digital Channel aiming to generate new business and revenue for Insurance / Pension Business
  • Drive and implement promotion campaign to explore and generate new business opportunities
  • Implement digital sales channel engagement strategies and manage campaign budgets to achieve business targets and campaigns’ P&L
  • Support Customer Care functions in driving customer experience projects and customer complaint handling
  • Monitor the overall sales performance on new clients and manage premier clients’ portfolio through loyalty and retention programs
  • Set KPI to teammates and monitor the staff performance / provide coaching and training  to improve achievement


  • University degree holder
  • Holder of HKSI Examination Paper 1,7, 8 and MPF Intermediaries is a Preferable
  • With proven track record in strong team lead management of Call Centre and Telemarketing (with Digital Sales Channel Management preferred), sales and account servicing experience in Insurance / Pension Sector
  • Good experience in management of premier clients’ portfolio through loyalty and retention programs
  • Good understanding of Pension / Insurance / MPF / ORSO business and products
  • Strong leadership skills with solid team leader experience.
  • Strong personality and excellent communication skills with various business units
  • Able to exercise judgment, work under pressure and liaise effectively with the business and supporting units
  • Excellent command of spoken and written Chinese and English including Cantonese and Putonghua
To apply, please send your detailed resume to eppie[at]connersconsulting.com or contact Eppie Lee at 3997 3928 for a confidential discussion.

Only shortlisted candidates will be notified.
Applicants who are not contacted within two weeks may consider their applications unsuccessful.
All data collected will be used for recruitment purpose only & will be used strictly confidential.

Conners Consulting Limited 2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong.Tel: (852) 3996 8090     

Website: www.connersconsulting.com

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